genpak99 Privacy Policy

Definitions and Scope of This Policy

This Privacy Policy is issued by genpak99, an online casino and sports betting platform operating under an international licence. This policy applies to all users who access the website genpak99.net, register an account, make deposits or withdrawals, contact the customer support team, or use any of the services we provide.

In the context of this policy, "personal information" refers to any data that can identify you directly or indirectly as an individual. This includes your name, email address, phone number, financial information and any other data you share with us during the registration process or use of the platform.

This policy is to be read together with the Terms and Conditions of genpak99. Should there be any conflict, this Privacy Policy will apply specifically to matters relating to personal data.

Information We Collect

genpak99 collects various types of information depending on how you interact with our platform. This data collection is necessary to enable us to provide a secure, compliant and quality service.

Information You Provide Directly

During the account registration process, you will be asked to provide information such as your full name, date of birth, email address, mobile number and password. This information is needed to verify your identity, confirm that you meet the platform's minimum age requirement and enable account-related communications.

Identity Verification Information (KYC)

As part of the Know Your Customer procedure required by our licence, genpak99 may require copies of identity documents such as your MyKad or passport, proof of current address and proof of ownership of the payment method used. This information is processed securely and confidentially.

Financial and Transaction Information

We record the details of every transaction made through the platform, including deposits via Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrency (USDT, BTC, ETH), as well as withdrawals. E-wallet account numbers or bank card numbers are not stored in full in our systems.

Automatically Collected Information

When you browse genpak99, our systems automatically record your IP address, web browser type, device operating system, pages visited and the duration of each session. This data is used to detect suspicious activity, improve website performance and understand usage patterns.

Purpose of Collection and Processing

genpak99 processes your personal information only for legitimate and specific purposes. We will not use your data for any other purpose unrelated to providing our online casino and sports betting services.

• Verifying user identity and complying with KYC requirements mandated by the regulatory authority
• Processing deposits and withdrawals via supported payment methods
• Managing user accounts, including welcome bonuses and the VIP programme
• Providing 24/7 customer support via live chat and email
• Preventing fraud, money laundering and other illegal activities
• Complying with legal obligations and international licensing requirements
• Sending account-related notifications such as transaction confirmations
• Improving the platform, services and overall user experience

Basis for Data Processing

All data processing carried out by genpak99 is based on lawful grounds under applicable data protection law. Those grounds are as follows:

Consent

By registering and using the genpak99 platform, you give us your consent to process your personal data in accordance with this Privacy Policy. You may withdraw this consent at any time, though doing so may prevent you from using some or all of our services.

Performance of a Contract

Data processing is necessary to enable us to fulfil our service agreement with you — including processing deposits, crediting winnings, and managing withdrawals to your preferred payment method.

Legal Obligation

As a licensed operator, we are legally required to retain certain transaction records, carry out KYC and AML procedures, and keep account activity history for the period specified by the regulator.

Disclosure of Data to Third Parties

genpak99 does not sell your personal information to any third party. However, there are limited situations where we need to share data with other parties to meet legal obligations or deliver services effectively.

Technology Service Providers

We work with technical service providers that supply hosting infrastructure, payment processing systems and fraud detection software. These providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by us.

Regulatory and Law Enforcement Bodies

genpak99 will disclose personal information when required by our licensing regulatory authority, a court, or a competent law enforcement body, subject to valid legal process.

Business Transfers

In the event of any corporate restructuring, merger or acquisition, users' personal information may be transferred to a new entity, provided that entity adopts a Privacy Policy that is equivalent or stricter.

Data Security Measures

The security of your personal information is a top priority for genpak99. We implement various technical and administrative measures to protect your data from unauthorised access, modification, disclosure or destruction.

• Data encryption during transmission using TLS/SSL protocol
• Encryption of data at rest in a secure database
• Role-based access control for internal staff
• Continuous account activity monitoring to detect anomalies
• Regular security audits by independent third parties
• A detailed security incident response plan

While we take all reasonable steps, no security system is perfect. You are also responsible for keeping your genpak99 account password confidential and not sharing it with anyone.

Data Retention Period

genpak99 only retains your personal information for as long as necessary to fulfil the original processing purpose or to comply with legal obligations.

Financial transaction records and account history related to AML and KYC compliance are retained for the period specified by our international licensing requirements. After an account is closed and the required retention period has ended, data will be securely deleted or anonymised.

Communication data such as live chat logs and email correspondence with customer support is retained for quality control and dispute resolution purposes.

Your Rights Regarding Personal Data

As a genpak99 user, you have certain rights regarding your personal information held by us. These rights are subject to restrictions imposed by applicable law.

Right of Access

You have the right to request a copy of the personal information we hold about you. This request can be submitted via our customer support email.

Right of Rectification

If you find that your personal information in our system is inaccurate or incomplete, you may request a correction. Basic account details such as your email address and phone number can be updated directly through your account settings.

Right of Erasure

You may request that we delete your personal information in certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw your consent. However, this right does not apply to data that must be retained to comply with legal obligations.

Right to Object to Processing

You may object to the processing of your personal information for direct marketing purposes at any time. Contact our customer support team to submit such an objection.

Cookies and Tracking Technologies

The genpak99.net website uses cookies and similar technologies to improve your browsing experience, enable certain features to work correctly, and understand how users interact with our platform.

Necessary Cookies

These cookies are required for basic website operation and cannot be disabled. They include login session cookies, security tokens, and cookies needed to process financial transactions securely.

Functional Cookies

These cookies store your preferences such as language, display settings, and saved login information to make access easier on future visits.

Analytical Cookies

We use internal analytics tools to understand platform usage patterns. Data collected is in aggregate form and is not used to identify you individually.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the website.

Amendments to the Privacy Policy

genpak99 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered users via email or a clear notice on the website. The effective date of the latest version will always be stated at the top of this policy.

Continued use of the genpak99 platform after any amendment takes effect will be considered your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how your personal information is handled.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, you can contact the genpak99 customer support team through the following channels:

Email: [email protected]
Live Chat: Available 24/7 directly through the genpak99 platform

Our team is available in Bahasa Melayu and English. We will endeavour to respond to every privacy-related enquiry within a reasonable time.